SPEAKING IS SUCH A NATURAL ACTIVITY that it is quite normal to forget the enormous complexity that underlies it.
\nYet, when we speak, each of us uses and respects a set of rules without which our spoken sentences would be completely incomprehensible.
\nMany of these rules we learnt naturally and spontaneously, through listening and imitation, when we were very young.
\nThis is why some theories claim that this ability is a unique characteristic of the human species, a cognitive specialisation linked to an innate biological endowment encoded in our genes.
\nA sort of ‘Universal Grammar’ capable of endlessly processing abstract symbols, at the origin of all languages.
\nWhat we all know, however, is that school has taken it upon itself to make us aware of many of the rules that underpin the correct use of language, thus improving our ability to process increasingly complex messages.<\/p>\n
However, there is a grammar that nobody taught us at school.
\nWe know words, we are able to choose them and combine them in a thousand different ways in relation to the situation we are experiencing, we are, however, much less aware of the rules that govern the construction of relationships.
\nWe trust our instincts, we try to limit discomfort, we wish to feel good in relationships, but only rarely are we able to guide these situations consciously.
\nYet, all communication studies teach us that the possibility of understanding each other increases significantly in relation to the level of attunement we manage to establish with our interlocutors.
\nStudies oriented towards understanding the importance of context and the effects of communication on behaviour are part of a discipline, termed ‘pragmatics’, which was given a major boost by the so-called ‘Palo Alto School’ in the early 1960s.
\nThis systemic vision revolutionised the way of looking at communication, laying the foundations for a strategic approach to the management of relational dynamics.
\nStudies that have generated a vast field of application: psychotherapy, helping relationships, negotiation and management activities.<\/p>\n
Exploring this aspect of communication in an in-depth and engaging way is the aim of the workshop ‘The Grammar of Relationships’, which will be held in Milan at the I&G Management headquarters on 12 May.
\nThe nature of the relationships in which we are involved on a daily basis is constructed through a series of ‘implicit negotiations’, which Gregory Bateson called ‘relationship propositions’. Dynamics that generally escape our attention, but which are crucial in defining roles within communication processes.
\nAn adequate awareness of what happens at this level is a skill of fundamental importance, without which any communication tool risks being a sterile application of techniques, detached from the context of reference.<\/p>\n
The workshop programme envisages alternating phases of in-depth theoretical study and exercises, aimed at raising awareness of one’s own communication style and the ways in which each of us influences others.
\nMore generally, the opportunity to delve into these topics helps us to understand how attention to behaviour and active listening do not only belong to the sphere of sensitivity and respect, but are also the prerequisite for a strategic approach to communication.
\nHaving abandoned the static or merely informative vision of communicative interaction, its circular and systemic nature, in which our behaviour, at the same time, influences and depends on the behaviour of the other, becomes evident to us.
\nAny attempt to evade this level of complexity leads to reductive and partial views of what happens in the interaction, preventing, even before an ethical attitude, a responsible approach to communication.<\/p>\n","protected":false},"excerpt":{"rendered":"
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