Resilience

What it is

Each of our lives is marked by circumstances or situations that can make us “euphoric and satisfied,” or make us feel “defeated and powerless” in the face of a problem. Often these circumstances are beyond our control, they catch us off guard, and lead us to experience stress. So, when these adverse conditions occur, we are often unprepared and ill-equipped to face them constructively, to grasp their useful and constructive sides. The word resilience comes from the Latin word ‘resilire’, which means “bounce back,” resisting shocks without bending.

Goals

The Resilience Workshop:

Offers support and methodological support to the leader or future leaders
Makes people capable of dealing with any kind of eventual job change (restructurings, promotions, mergers, relocations, etc.)
Promotes awareness of their personal level of resilience and allows for building skills to reduce stress and fatigue.
Helps companies to meet their legal obligations in the field of regulations related to the prevention of burnout (work-related stress syndrome and related causes and disputes) and increases the perceived well-being at work by employees.

References:

European Health and Safety Framework Directive 89/391/EEC
Health and Safety at Work Act 1974 UK
Occupational Health and Safety in New Zealand

Accompanies and enhances the effect of corrective coaching in particular cases: for example, in subjects extremely efficient at work but suffering from the gradual accumulation of stress, which could undermine their performance and performance. It is a useful development tool, perfect for supporting team building activities, and represents a starting point for individual coaching.

Methodology

The methodology includes the structuring of a Resilience Profile (administration of a survey and analysis of the data obtained), and a practical and experiential training Workshop. The 7 skills that make up Resilience – Positivity, Independence, Versatility, Tenacity, Relationship, Hope and Self-Discipline – can be applied in every professional field to promote personal effectiveness, or on a personal level, to increase the overall quality of life.

The Resilience Workshop includes:

Exploring resilience and the Resilience model
Drawing up your own personal Resilience Profile
Identifying sources of stress Understanding how stress works
Building physical resilience
Building mental resilience
Recognizing the importance of empathy
Applying alternative tools and techniques to consolidate resilience

Benefits

The benefits of Resilience:

Individual resilience helps to prevent the damage of psychological distress at work (Derek Mowbray: orghealth.uk)
Resilience makes people “resistant to stress”
Resilience has now become an essential component of Health and Safety training
Research has shown that successful leaders show a high level of resilience

Authors

Sh Frances Tweedy

Frances specialized in Capability Group Limited following a brilliant career in Human Resources, held at a major IT company. Former President of the Human Resource Institute of New Zealand, she has carried out numerous training and consulting activities in multiple companies located in Australia and New Zealand, related to strategic planning, personal development, change management strategies, team building, customer service, and leadership development.

Cheryl Wright Awn Callahan

Cheryl began her role as a consultant following a career in human resource management. She has worked in the private sector, public sector and at multiple companies. She is an expert in the field of organizational change, strategic HR, leadership development, emotional skills development, performance-related training in the business world.

Bibliography

Bagshaw, Mike Using Emotional Intelligence at Work 2000 Fenman Ltd. (resource book) UK
Bagshaw, Mike Developing an Emotionally Intelligent Team 2003 Fenman Ltd. (resource book) UK
Bolton, Robert People Skills 1986 Prentice-Hall Australia Brooks, Robert & Goldstein, Sam The Power of Resilience 2003 Contemporary Books (McGrawHill) USA
Brown, David Beating Stress at Work 2004 Brookers Ltd. NZ
Covey, Stephen R. The Seven Habits of Highly Effective People 1990 Simon & Schuster, New York
Crum, Thomas F. Journey to Center 1997 Fireside USA
Froggatt, Wayne Choose to be Happy 2004 Harper Collins Publishers NZ
Froggatt, Wayne Taking Control: Managing Stress to get the Most out of Life 2006 Harper Collins Publishers NZ
Goleman, Daniel Emotional Intelligence 1996 Bloomsbury Publishing UK
Jaffe, Dennis T. & Scott, Cynthia D. Managing Personal Change 1989 Crisp Publications USA
Kouzes, James M. & Posner, Barry Z. Encouraging the Heart: A Leader’s Guide to Rewarding and Recognising Others 1999 Jossey-Bass San Francisco
Palladino, Connie Developing Self-Esteem 1989 Crisp Publications USA
Reivich, Karen & Shatté, Andrew The Resilience Factor 2002 Broadway Books (Random House) USA Seligman, Martin, E.P. Learned Optimism 1990, 1998 Pocket Books (Simon & Schuster Inc.) USA
Seligman, Martin E.P. Authentic Happiness 2002 Random House Australia Pty Ltd, Australia
Seligman, Martin E.P. Flourish 2011 Random House Pty Ltd, Australia
Schutz, Will The Human Element 1994 Jossey-Bass San Francisco

Persona GLOBAL® is a worldwide provider of assessment tools and methodologies for businesses, specializing in change-oriented leadership, communication, organizational alignment, sales, customer service, and management. Persona GLOBAL®’s surveys and methodologies are currently available in over 70 countries; its programs have been translated into 38 languages. More than 1,400 Persona GLOBAL® certified professionals worldwide support their clients as strategic business partners.

Some companies that have benefited from Persona GLOBAL®’s programs:

BMW
Mitsubishi
Disney
Coca-Cola
Hitachi
Applied

Materials
Dell
Computer
IBM
Alcatel
Motorola

British Airways
Japan Airlines
Credit Suisse
American Express
SONY
Music Entertainment